top of page

Booking &
Cancelations

Booking Policy

Last updated: May 2026

Welcome to Clarity Nutrition.
This Booking Policy outlines the terms relating to appointments, cancellations, payments, and attendance for nutrition consultations.

Appointments

Appointments can be booked online, by email, or through direct contact with Clarity Nutrition.

All appointments are subject to availability.

Appointment types may include:

  • Initial consultations

  • Follow-up consultations

  • Telehealth consultations

  • Nutrition support packages

  • Other nutrition services as outlined on this website

Cancellation & Rescheduling

If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.

This allows appointment times to be offered to other clients.

​

Late Cancellations

Appointments cancelled with less than 24 hours’ notice will incur a fee of 50% of the consultation cost.

​

Non-Attendance (No Show)

Failure to attend an appointment without notice will incur the full consultation fee.

Late Arrival

If you arrive late to your appointment:

  • Your consultation may be shortened to avoid delays for other clients

  • The full consultation fee may still apply

If you are significantly late, the appointment may need to be rescheduled.

Payment

Payment is required at the time of booking or consultation unless otherwise arranged.

Accepted payment methods may include:

  • Credit/debit card

  • Bank transfer

  • Online payment systems

  • Other approved payment methods

Invoices and receipts can be provided upon request.

Telehealth Appointments

For telehealth consultations:

  • Clients are responsible for ensuring they have a stable internet connection and suitable device

  • Appointments should be attended in a private and safe environment where possible

  • Telehealth appointments are subject to the same cancellation policy as in-person consultations

Health Information

Clients are responsible for providing accurate and relevant health information to support safe and appropriate nutrition care.

Recommendations provided are based on the information supplied during consultations.

Communication

Clarity Nutrition may contact clients regarding:

  • Appointment confirmations

  • Appointment reminders

  • Follow-up information

  • Administrative matters relating to care

Communication may occur via email, phone, text message, or secure practice management systems.

Refunds

Refunds are considered on a case-by-case basis.

Completed consultations are generally non-refundable unless required under New Zealand consumer law.

Changes To Services

Clarity Nutrition reserves the right to:

  • Modify consultation fees

  • Adjust appointment availability

  • Update service offerings

  • Amend this Booking Policy at any time

Any updates will be published on this website.

Contact

Clarity Nutrition
Website: Clarity Nutrition
Email: john@claritynutriton

bottom of page